Payment, Shipping & Other FAQs

Ohvello

Payment, Shipping & Other FAQs

FORMS OF PAYMENT

Q: What forms of payment do you take?

A: We accept Paypal which also gives the option to pay with a Credit Card without having to open an account with Paypal. Just check the appropriate box when directed to the Paypal page.



SHIPPING

Q: Do you ship to other countries besides the ones listed?

A: If your country is not listed, please contact us.

 

Q: When will you ship out my item(s)?

A: Ready-to-ship items will take 1-3 business days barring any local holidays.  Made-to-order items will take between 3-8 days to complete prior to being shipped out, depending on the item and quantity.

 

Q: How long will it take to receive my purchased items?

A: We ship from the Dominican Republic, an island in the Caribbean. All our packages are shipped with a tracking number. Regular Shipping will take about 15-21 business days to the USA/CAN; and approximately 15-28 business days for other countries; EMS shipping takes less time. You can always request an upgrade to Fedex or UPS shipping. During the months of November & December, the regular shipping time will take approximately 15-28 business days for all countries.

 

Q: Can I track my package online?

A: Every package that we send out has a tracking number. Should a package be delayed in arriving, please inform us and we will check with the post office. Once a package has arrived in the customer's country, the customer is able to check with their local postal service the whereabouts of the package.  

 

RETURNS

Q: Can I return an item?

A: Unfortunately, we are unable to accept returns or do refunds. We will answer any question as best as we can prior to any purchase and pack our items as securely as we can prior to shipping them out. And we will do our best to settle any problems that might arise. If an item is damaged when it arrives at its destination, we will replace it, but we need to be informed of its condition, complete with accompanying photos, within 24 hours of your receiving it.

 

Please Note:

When several items are purchased by one customer, all items will be shipped to one address,  the shipping address stipulated by the customer. 

We will fill out any custom forms as required by the Dominican Republic postal service. The customer/buyer is responsible for paying any customs, port or import taxes issued by their country. 

We are not responsible for covering the costs of any other costs incurred by the customer's country. That is the responsibility of the customer/buyer.

 

DISCLAIMER

We retain the right to refuse any order(s).

By purchasing a product from our store, the buyer agrees to all the terms listed above.